Most building disputes are really contract disputes: the job went wrong at the point where nobody wrote down what was agreed. A standard JCT Home Owner contract costs £40 plus VAT and an hour of reading; a dispute typically costs far more in money and months.1 This pillar guide maps everything the paperwork side of a project involves, what to sign, what to pay and when, and how changes and delays should be handled, with links to the detailed guides in this series.

The contract itself

For renovation and extension work the standard forms are published by the JCT (Joint Contracts Tribunal). Two matter to homeowners. The JCT Home Owner Contract is written in plain English for small domestic jobs such as extensions and alterations, in two versions depending on whether a consultant is overseeing the work.1 The JCT Minor Works Building Contract is for smaller, basic projects of a simple nature, usually with an architect or contract administrator supplying the design and running the contract.2 Our guide to builder contracts and JCT forms covers the clauses in detail.

Whatever form you use, the contract should pin down six things:

ElementWhat it fixes
ScopeDrawings + specification listed as contract documents
PriceThe contract sum, and what is provisional
ProgrammeStart date, completion date, extension rules
PaymentsStage schedule or monthly valuations
ChangesHow variations are priced and authorised
EndingDefects period, termination grounds, disputes

A quote on headed paper is not a contract, though it can become legally binding once accepted, which is why the wording matters. If the builder “doesn’t do contracts”, treat that as the first red flag in our vetting checklist.

Money: deposits, stages, retention

Three rules protect almost all of your cash exposure:

  1. Deposit small or none. On medium and large jobs a reputable contractor funds the first weeks from working capital; materials-heavy trades (kitchens, windows) legitimately ask for more. Citizens Advice’s advice is to push any deposit down as far as possible and never agree to more than 25%.3
  2. Pay in arrears, against work done. Staged payments should follow completed milestones (or valuations of work actually done), never the calendar alone.3 You should always owe the builder slightly less than the value of work on site, not more.
  3. Hold a retention. Keeping back a small percentage, commonly 2.5–5%, until snagging is complete is common practice; our guide to snagging lists and retention explains how to run the end of the job.

Benchmark the numbers themselves, trade day rates and typical package costs, against the UK Renovation Cost Index and our tradesperson day rates guide before you sign anything.

Changes and delays

Variations are where tidy budgets die. The discipline is simple: no instruction without a price, every change agreed in writing (email is fine) with its cost and time effect before the work is done. Projects that skip this end the job arguing about a stack of undocumented extras.

Delay works the same way in reverse. The contract should state the completion date, the grounds on which the builder gets more time (weather, your late decisions, genuinely unforeseen work), and ideally liquidated damages, a fixed weekly figure you can deduct if the job overruns without excuse. Formal forms such as JCT Minor Works build these mechanisms in; check what your own contract says before relying on it.

Even without a written contract, the Consumer Rights Act 2015 implies terms into every building job, starting with work done with reasonable care and skill.4 Where the price or timing was never fixed, a reasonable price and a reasonable time are implied too.5 If you signed the deal at your kitchen table rather than the builder’s premises, you normally also have a 14-day cooling-off period, and if the builder never told you about it, that window can stretch by a further 12 months.6 The wider legal framework, negligence, the Defective Premises Act, limitation periods, is mapped in our construction law pillar.

When it goes wrong anyway

A good contract doesn’t prevent disputes; it makes them winnable. Escalation runs: polite written complaint → formal letter → mediation or adjudication → court as the last resort. The full route map, including when you can lawfully withhold payment, is in our builder disputes pillar.

In this series

The detailed guides behind this page, in the order a project meets them:

This guide is general information for homeowners in England and Wales, not legal advice on a specific dispute.

References (6)

Figures in this note were checked against the sources below on 30 September 2026. Superscript numbers in the text point to them. Every source the site cites, by topic.

  1. 1coststrongThe Joint Contracts Tribunal, guidance.RN-267X3CA price, true at 2026-09. JCT's product page for its homeowner building contract. It says the contract is for a homeowner dealing directly with the contractor and suits small domestic work such as extensions.
  2. 2technicalfairThe Joint Contracts Tribunal, guidance.RN-L0783SThe Joint Contracts Tribunal's description of the Minor Works Building Contract: for smaller, simple projects where the employer supplies the design, usually through an architect.
  3. 3technicalfairCitizens Advice, guidance.RN-IED4GGCitizens Advice sets out six steps for a homeowner before work starts: check if you need permission or approval, find good traders, get quotes before deciding, check that you and your trader have insurance, get a written contract, and know what to do if there are problems. Advice applies to England, with separate versions for Northern Ireland, Scotland and Wales. It names the professional registers to search: a planning consultant on the Royal Town Planning Institute website, a surveyor on the RICS website and an architect on the Architects Registration Board website. Warns that without the permission or approval needed you might be fined, prosecuted, made to put things right or undo the work, and may have problems selling later. Confirms planning permission is usually needed to build something new such as an annexe, to make a major change such as an extension, or to change the use of a building.
  4. 4technicalvery strongThe National Archives (legislation.gov.uk), legislation.RN-F06Z1FSection 49(1), in Part 1 Chapter 4 of the Consumer Rights Act 2015, states that every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. Section 49(2) directs the reader to section 54 for the consumer's rights when that implied term is breached. This is the single provision that makes poor workmanship by a builder a breach of contract without the homeowner having to prove anything was written down, and it cannot be excluded to the extent it would stop the section 54 to 56 remedies applying.
  5. 5technicalvery strongThe National Archives (legislation.gov.uk), legislation.RN-WUJM74Section 52(1) applies where the contract does not expressly fix the time for the service to be performed or say how it is to be fixed, and where no information treated as included under section 50 fixes the time either. In that case section 52(2) treats the contract as including a term that the trader must perform the service within a reasonable time, and section 52(3) makes what is reasonable a question of fact. Section 52(4) points to section 54; the remedy for breach of the reasonable time term is a price reduction under section 56, not repeat performance. This is the provision to cite when a builder has no contractual completion date and has overrun.
  6. 6technicalvery strongThe National Archives, guidance.RN-J1Y65ZRegulation 31 of the Consumer Contracts Regulations 2013, which extends the cancellation period by up to 12 months where the trader fails to give the required cancellation information.
  1. Building Contract for a Home Owner/Occupier who has not appointed a consultant to oversee the work (HO/B) 2021, The Joint Contracts Tribunal, accessed 30 September 2026. Priced at 2026-09 and left there. jctltd.co.uk

  2. JCT Minor Works Building Contract, The Joint Contracts Tribunal, accessed 30 September 2026. corporate.jctltd.co.uk

  3. Before you get work done on your home, Citizens Advice, accessed 30 September 2026. citizensadvice.org.uk

  4. Consumer Rights Act 2015, section 49, The National Archives, accessed 30 September 2026. legislation.gov.uk

  5. Consumer Rights Act 2015, section 52, The National Archives, accessed 30 September 2026. legislation.gov.uk

  6. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 31, The National Archives, accessed 30 September 2026. legislation.gov.uk